Brief
Every industry has its own dynamics, but good technology works universally. While we typically work with e-commerce and healthcare sectors, we’re not afraid to take on projects in less obvious sectors – such as agriculture – as long as the problem is clearly defined and the client is ready to collaborate.
This was the case with Świerkot company, for which we’ve implemented three comprehensive systems so far. All were developed in stages – the first success became the foundation for subsequent implementations. Each project addressed a different aspect of Świerkot’s operations, but all arose from the same need:
Bringing order to chaos through tools tailored to how the company actually works.
Client
Świerkot is one of the most recognizable partners in Poland’s agricultural industry, with over 30 years of operating history. The company specializes in selling and servicing agricultural machinery, providing agricultural services, and oversized transport.
It’s an authorized dealer for brands including Claas and operates actively in Poland and Central-Eastern European markets. Repeatedly awarded in independent rankings for service and support quality, Świerkot consistently combines tradition with a modern approach to technology.
Project 1: Machinery Fleet
Problem
Świerkot handles a large number of agricultural machinery service requests – both under warranty and beyond. Service teams work not only at fixed locations but also in the field, often intervening directly at customer sites.
The dynamic growth in service requests meant that existing tools were no longer sufficient. Previously used tools – Excel spreadsheets and paper forms – had worked well for years, but as operations scaled up, modernization became necessary. The number of machines, orders, employees, and parts used in repairs was increasing.
The client needed a tool that would simplify repair registration and enable analysis of costs and operational efficiency.
Solution
We created a web-based system that enables:
- Adding service operations with costs (fuel, travel, parts, labor hours)
- Planning service work – all orders are visible in a calendar and contain information about the responsible technician and repair location. This allows workers to plan multiple nearby jobs for a single trip
- Machine registry by VIN number – technicians have access to specific machine service history
- Photographic documentation of each repair, enabling transparency and reducing complaints
- Generating statistics on service profitability and most common failures
Real-time data entry from mobile phones was also possible, which was crucial for field workers.
Result
The system significantly improved service management. Browser-based access allows data updates from the field. All data is centralized, enabling instant searches of machine histories.
Tech stack: PHP Laravel + PostgreSQL
Project 2: Agricultural Services Management System
Problem
The company also provides agricultural services for farms with large acreage. Orders are executed seasonally, within short time windows, and require an extensive machinery fleet and large workforce. During peak season, the company also works with subcontractors.
Due to the seasonal nature of services and the large number of people and machines involved, the need for a centralized system to facilitate organization, reporting, and settlements became increasingly apparent.
Solution
Through an iterative development process, working closely with the client, we created a comprehensive web system for service management. Key functionalities:
- Work Orders – complete contractor registry, work scope definition, rates, deadlines
- Implementation monitoring – enabling task assignment to employees and subcontractors, time and scope registration of completed activities
- Dedicated interfaces for employees for self-reporting and a panel for subcontractors simplifying registration and settlements
- Document repository – ability to attach invoices and other documents to orders
- HR module (added in a later phase at client request) – managing work cards, vacation requests
- Analytics and reports – evaluating order profitability, team efficiency, machinery resource utilization
Result
The system supports the end-to-end order chain: from contract to reporting. Implementation was staged, with new functionalities added according to emerging client needs.
Tech stack: PHP Symfony + PostgreSQL
Project 3: Machinery Sales and Logistics + Transport + Call Center
Problem
The third area of operations – machinery sales – required the most advanced approach.
The problem involved not just record-keeping, but the entire process: from ordering through configuration and machine assembly to customer delivery. The complexity of the sales and logistics process – encompassing configuration, assembly, and machine transport – required greater transparency and control over key stages, including inventory status.
Solution
We designed the most comprehensive of the three systems, consisting of five main modules:
- Warehouse – registry of each machine by VIN number with status, location, equipment, and required actions. The system handles several company branches in southern Poland and allows complete tracking of machine movements.
- Demonstration and rental – managing machines temporarily unavailable due to demonstrations, rentals, or business partnerships.
- Call center – module synchronized with other systems, automatically generating customer contact lists after sales completion or service delivery. Contains interactive satisfaction survey forms and analytical tools for monitoring service quality.
- Transport – registry of oversized transport orders with cost calculation, photographic documentation, and invoicing integration.
- Transactions – sales profitability analysis including all component costs: purchase, assembly, transport, parts, and additional services. The tool supports pricing and sales commission determination.
Result
The system brought order and transparency to one of the company’s most complex operational areas – machinery sales and logistics.
Through data centralization and module integration, efficient management of the entire cycle became possible – from warehouse receipt through presentation, transport, and customer contact to final settlement.
Company employees gained access to real-time current information, significantly reducing error risk and accelerating service.
Tech stack: React + Nest.js + PostgreSQL + Redis
Cooperation Summary
In this collaboration, thanks to client trust and readiness for close cooperation, we built a cohesive ecosystem of tools that meets the needs of different departments – from field workers to sales staff and management.
- Through these tools, the company gained complete control over key processes – from machine service through agricultural service delivery to sales and logistics.
- Field and office team work became unified through real-time data access, eliminating the need for manual information transfer and reducing error risk.
- Customer service became more transparent and consistent – requests are documented, handled faster, and collaboration history is easily accessible.
- Automation of reports and analytical tools enabled management to make sound decisions based on reliable data rather than intuition or individual experience.
Conclusions
We don’t operate according to ready-made templates – we always begin work with thorough understanding of client processes. We define key requirements, model processes, design interfaces, and develop systems to be maximally useful.
The client team doesn’t need to speak IT language – we translate business needs into well-designed modules that communicate through proven architectures and selected technological components. Our approach is based on several universal principles:
- We start with understanding the process, not the code
- We don’t build “off-the-shelf systems” – every functionality stems from real need
- We think about scalability – we design every solution to work today but also be ready for tomorrow
- We’re not afraid of industries we don’t know – because we know how to translate processes into code
If you feel your current tools hinder more than help, it’s a sign that it’s time for change. We design systems that truly streamline work because they’re tailored to your industry’s specifics, not the other way around.
Contact us and see what well-planned digitization can look like.
